Description
Welcome to the Future of Reverse Logistics at Amazon!
At Amazon, we do things differently, especially in Reverse Logistics. Are you ready to be part of a team that is not just innovating but building the very foundation of what Reverse Logistics should be? Do you find inspiration in solving complex problems and thrive in the face of ambiguity? Are you passionate about contributing to operations that directly impact the customer and seller experience?
If you answered 'yes' to any of these questions, then the ReLo Ops Integration and Programs Team on the WW Returns & Recommerce Team is the place for you. We are a dynamic team of problem solvers working tirelessly to shape the future of Returns Logistics operations. Currently, we are on the lookout for a visionary leader with grit and fortitude to spearhead our Ideal Return Center ( IRC ) Program – a groundbreaking initiative responsible for delivering our Gen 0 built-to-suit returns center(s). If you're not afraid of challenges and are excited about influencing long-term operational strategy, this role is tailor-made for you.
What You'll Be Doing:
As a Sr. Program Manager, you will be at the forefront of our IRC program, collaborating closely with ReLo Ops, WW R&R Strategy & Tech Teams, WWDE , GESS , Mechatronics, Robotics, and other operational support teams. Your mission: to lead the strategy and execution of this groundbreaking initiative, positioning Amazon at the forefront of Reverse Logistics innovation.
Key Responsibilities: Integrated Approach:
Lead MHE Tech integration, process and MHE experimentation, as well as retrofit strategy and implementations. Ensure seamless coordination between Operations, Program Management, Construction, Product Development, Software/Hardware Engineering, and Systems Architecture.
Risk Management:
Own the coordination, communication, and risk management, serving as a liaison between various teams. Your ability to build relationships and synthesize operational needs will be crucial in delivering a world-class returns center.
Driving Efficiency:
Aim at improving the efficiency and lowering the cost of Amazon's next-generation Returns Centers. Validate new capabilities, generate field insights, and identify new requirements relevant to scaling.
What We're Looking For:
We are seeking an experienced, hands-on Sr. Program Manager with a diverse background in construction, warehouse startups, MHE tech implementation and launches or all of the above; but most importantly a person where adversity fuels their ability to succeed. Your problem-solving skills, excellent communication abilities, and knack for influencing business, senior leaders and technical leaders will be instrumental in shaping the success of this initiative.
Why Join Us:
By joining our team, you will have the unique opportunity to shape a program that impacts 100's of millions of customers and supports sellers across the globe. If you are ready for a challenge and have a passion for building something truly impactful, we want to talk to you. Be part of a team where your contributions will redefine the future of Reverse Logistics. Are you up for it? Let's build together!
Key job responsibilities
- Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
- Work directly with operations leaders, support leaders, and third party vendors to design and deliver scalable solutions
- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on-time
- Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate
- Influence design and development of strategic processes
- Work with program managers and business leaders to communicate the impact of critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers and sellers
- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
A day in the life
"If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!"
"Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off ( PTO )
4. 401(k) Plan"
About the team
The ReLo Ops Integration team ( RIO ) facilitates the strategic direction of the organization. We unlock the organization to lead at scale by focusing on areas where WW R&R-wide problem solving is most beneficial, reduces risk, and aligns us to a unified vision. And we give time back to the field by supporting with projects, process standardization, and analytics. This role on the ROI team will own our end-to end IRC initiative. This role would have four direct reports: one who owns design, MHE tech and toll integration, one who owns experimentation of new process and tech, and two retrofit PMs to start. This leader will need to be superb at influencing through strong verbal and written communication aligned with our Amazon doc culture.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Atlanta, GA, USA | Austin, TX, USA | Dallas, TX, USA | Nashville, TN, USA | Philadelphia, PA, USA | Phoenix, AZ, USA | Saint Louis, MO, USA | San Francisco, CA, USA | Seattle, WA, USA
Basic Qualifications
- 7+ years of team management experience
- 7+ years of working cross functionally with tech and non-tech teams experience
- Experience defining and executing program requirements
- Experience implementing repeatable processes and driving automation or standardization
- Experience owning program strategy and end to end delivery
- Experience working with, presenting to and influencing senior executives up to VP level
Preferred Qualifications
- PMP certificate
- MBA
- 10+ years of delivering cross functional projects experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,100/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compen
