Service Advisor / Writer

Job Description Job Purpose: Greet customers entering the repair facility. Initiate automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport.
Duties: Requirements * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into the service database system.
* Ascertain automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Maintains customer rapport by explaining estimates; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Job Type: Full-time
Pay: $35,000.00 - $85,000.00 per year
Benefits:
401(k) Employee discount Health insurance Paid time off Professional development assistance Schedule:
10-hour shift Saturdays mandatory Supplemental Pay:
Bonus pay Commission pay Experience:
Automotive Service Writer/Advisor: 1 year (Preferred) Paid Training:
Yes * ASE certification (preferred)
* Must have a valid drivers license