Service Advisor

Job summary
Service Advisor role in the automotive industryRequires expertise in customer serviceOpportunity to work in a welcoming and positive environment
Job seniority: entry level
Responsibilities
• Greet service department customers promptly and courteously• Listen to customers and translate repair needs to techs• Upsell additional services using low pressure, high integrity methods• Provide accurate repair/maintenance estimates• Adhere to policies on vehicle care and operation• Follow up on each repair and keep customers informed of progress• Sell and manage extended warranties• Inspect repair quality and ensure all work is complete• Notify customers when vehicles are ready for pick up• Review and explain repairs and associated costs with customers
Requirements
• Expertise in customer service• Ability to greet guests and schedule appointments• Act as a liaison between customers and service techs• Ability to handle minor customer concerns and complaints• Maintain Customer Satisfaction Index (CSI) scores• Experience in the automotive industry is preferred• Knowledge of vehicle repair and maintenance• Strong communication and interpersonal skills• Attention to detail and organizational skills• Ability to work in a fast-paced environment
Key Skills Needed
• Customer service• Appointment scheduling• Communication• Problem-solving• Organization