Senior Manager, Product Owner, Hardware Asset Management

In the Hardware Asset Management Product team, we provide Tech with reliable, end-to-end governance of the Tech enterprise Hardware Asset Management (HAM) product - ServiceNow HAMPro. The Product Owner, Hardware Asset Management is accountable for driving value delivery and will ensure HAM product governance processes align to customer use cases and are adhered to. In addition, the Product Owner will support the delivery of a single Tech wide, end to end, hardware asset management process by working with key stakeholders to implement and manage hardware asset management to best practices, process, standards, and policy.
The Product Owner, Hardware Asset Management has an advanced understanding of the hardware asset life cycle and associated hardware asset management processes. This understanding also includes the methodologies and techniques needed to guide an organization to attain key HAM KPIs and how these metrics enable delivery of overarching goals of IT Operations. Accountable for leading delivery of strategic HAM platform priorities and initiatives, the Product Owner will be the advocate for HAM processes and HAM customer experience integrity.
Senior Manager, Product Owner, Hardware Asset Management Key Responsibilities: Leadership: Platform leadership for the deployed ServiceNow Hardware Asset Management product (HAMpro). Make sound decisions to enable the agile development team to yield prioritized value delivery and encourage strategic thinking, innovation, and action
Product Domain: Understand the product domain ( Hardware Asset Management in ServiceNow ) from a technology perspective and how it adds value for our business stakeholders. Accountable for owning the technical product domain relationship with ServiceNow and third-party solutions providers, developers, and internal Tech partners.
Technical Configuration: Assist the ITOM/ITAM/Core & CMDB Product Manager to decompose funded Epic work into deliverable Feature work and be responsible to surface product domain technical debt work to the Product Manager for inclusion to product domain roadmaps and PI Planning. Accountable for owning the prioritized product domain backlog, working with the agile delivery team to plan committed Feature work delivery and accept that Feature work as complete when delivered by the agile delivery team.
Governance & Product Assessment . Standardize product domain value delivery based on vendor best practices and by leveraging knowledge from the ServiceNow customer community. Use data to drive product domain operational improvements and to influence the strategic product domain roadmap. Partner closely with ServiceNow product owners and influence the internal ServiceNow roadmap for Hardware Asset Management feature enhancements. Work with the Product Manager to plan new value delivery by incorporating those feature enhancements into the roadmap.
Quality, Risk & Compliance: Responsible for ensuring product domain delivery supporting the business is compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX
Basic Qualifications: 5+ years combined experience in Hardware Asset Management Support or Leadership Role in an IT operations, managed services, or service delivery environment
Hardware Asset Process Manager and Support duties and roles within an ITAM environment
Preferred ServiceNow or other ITAM tool experience
Advanced understanding of ITAM fundamentals with an expertise in the assigned process.
Experience with implementing and Managing ITAM or ITIL processes
Proven experience in a Product Owner role, providing solutions to solve business problems
Understanding of Product Owner accountabilities, agile delivery methodology, and relevant framework experience e.g. Scrum, Kanban, SAFe
Excellent senior stakeholder management, strong influencing, and communication skills
Excellent leadership skills with experience collaborating with and giving direction to cross-functional teams
Experience working with third parties in the delivery of working products
Experience working with diverse teams (countries and cultures) effectively
Strong sense of urgency, ability to make things happen
Effectively manages multiple tasks in parallel.
Preferred Qualifications: Lean Six Sigma
ITIL Intermediate - Service Operations (v3) / ITIL Specialist - Create, Deliver and Support (v4) level qualification
Problem Solving methods and techniques, e.g. Kepner-Tregoe
SAFe certification
Why GSK? Career at one of the leading global healthcare companies
Contract of employment
Company Car or Car Allowance Long term incentives Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
Life insurance and pension plan
Private medical package with additional preventive healthcare services for employees and their eligible
Sports cards (Multisport)
Possibilities of development within the role and company's structure
Personalized learning approach (mentoring, online training' platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities)
Encouraging community and integration events
Modern office with creative rooms, fresh fruits everyday
Free car and bike parking, locker rooms and showers
Inclusion & Diversity at GSK:
GSK is an Equal Opportunity and Affirmative Action Employer.
We want to hear from you and support with any adjustments that you may require during the recruitment process.
Please get in touch with our Recruitment Team ( ) to further discuss this today.
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Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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