Job Description:
As a Remote Chat Support Officer at Charles Schwab, you will be responsible for providing exceptional customer service and support to clients through online chat platforms. This entry-level position offers the opportunity to work remotely from Los Angeles, California, and is perfect for individuals who are independent, passionate, and possess strong planning and time management skills.
Responsibilities:- Engage with clients through online chat to address inquiries, resolve issues, and provide support on a variety of financial products and services- Demonstrate excellent communication skills and uphold the company's commitment to delivering a high standard of customer service- Utilize company resources and tools to efficiently provide accurate and timely responses to client queries- Collaborate with team members and supervisors to ensure a cohesive approach to client support and problem-solving- Maintain detailed records of client interactions and escalations as needed- Stay up-to-date on company policies, procedures, and product offerings to effectively assist clients
Requirements:- Strong written communication skills and the ability to effectively convey complex information in a clear and concise manner- Ability to work independently and effectively manage time to prioritize and respond to client inquiries in a timely manner- Passion for helping others and a commitment to delivering excellent customer service- High school diploma or equivalent required, Bachelor's degree preferred- No prior experience necessary, as training will be provided- Must be comfortable working in a remote environment and have access to a stable internet connection
Benefits:- Paid sick leave- Life insurance- Remote work flexibility
Working Environment:At Charles Schwab, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. We believe in fostering a supportive and inclusive work environment where all employees can thrive and grow in their careers.
Deadline to Apply:May 31, 2024
Equal Opportunity Statement:Charles Schwab is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
