Job summary
Responsible for performing a range of duties essential to achieving our mission of providing access to stable, affordable housing for people who are homeless or at risk of becoming homeless.Manages a portfolio of rental properties, engages in strategies that maximize income, and promotes positive relations throughout the resident lifecycle.Requires a balance of knowledge and skills to successful navigate resident retention and satisfaction, rent collection and vacancy optimization, and the achievement of key performance metrics.
Job seniority: entry level
Responsibilities
• Assumes ownership of property performance such as occupancy, retention, resident relations, and resident satisfaction in alignment with our human-centered design framework and lean process improvement.• Performs range of property management and business solutions functions to include sales and marketing, facilities management, financial reporting, documentation, and bookkeeping.• Initiates the collection of rent, fees, and other obligations; works collaboratively with residents for options or scheduling of plans; identifies and resources support for those at risk.• Manages current and future occupancy by initiating and completing on-time annual lease renewals; coordinates with resident to collect documentation, completes and finalizes inspection.• Fully understands the recertification process and all its components to ensure tenants are accurately recertified on time. Updates required annual recertification logs.• Walks property exteriors quarterly to identify and execute repairs; creates and submits detailed work orders; schedules and performs in-unit inspections.• Maintains organized and updated resident files, records, and ongoing communications and associated documentation in alignment with internal and external compliance.• Proactively plans move in/move out processes, anticipates vacancies, performs on site checklist inspection; markets desirable features/amenities and assertively matches applicant.• Coordinates rental increase and recertification's with local Housing Authorities and other subsidy providers. Understands third party subsidy expectations and guidelines.• Coordinates inspections and speaks with tenants to confirm inspection, entering detailed work.• Processes late notices for tenants, pulls delinquent reports and mails out notices to tenants in a timely manner. Contacts support team or subsidy providers if needed.• Builds a good relationship and is responsive to tenants and service providers.• Responsible for handling all tenant concerns and issues at the property. Documents all conversation in tenant file in a timely manner, reaching out to tenant support teams and funders, sending notices when needed and process all termination or non-lease renewals.• Assists/ prepares monthly, quarterly, and annual monitoring reporting.• Takes tenant calls about maintenance issues and creates work orders in appropriate systems. Notifies maintenance of emergency when needed.• Conducts community meetings in-person with residents.• Responsible for training new Property personnel.• Completes annual required trainings.• Performs other responsibilities and/or tasks as assigned by supervisor or other management staff.
Requirements
• Combination of experience and/or education in business, management, sales, real estate, property management, or case management.• Successful track record managing PSH, HUD Project based or Section 8 Housing- 1 year or more.• Ability to assess income eligibility, rents, and property-specific compliance requirements.• Related industry recognized certification or ability to acquire in six months.• Working knowledge of related industry standards and regulations.• Excellent organizational, time management, and interpersonal skills; ability to deescalate conflict.• Minimum of 1-2 years experience in the property management or housing area.
Key Skills Needed
• Proficient with data entry and the ability to use multiple databases and software systems.• Knowledge of North Carolina landlord/tenant laws.• Knowledge of HUD home program.• Good problem-solving skills and excellent boundaries with tenants and service providers.
