Pm Front Desk Supervisor

Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction. Assist the Front Office in managing all aspects of the front office to include guest registration, bell/ guest services, business center, telephone services, concierge services, guest reservations and transportation services to deliver an exceptional best of the brand guest experience. Create confidence – by being an expert at what you do; by acting and looking the part and by adapting your style to match your guests' pace in all you do.
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and by offering thoughtful choices to help them feel restored and balanced.
Make it happen – by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs.
Must be able to work AM and PM shifts if required to maintain proper staffing.
OPERA PMS Experience is a +
We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.