Plumbing Manager Job Description at Cornel's Plumbing, Heating & Air
Position:
Plumbing Manager
Location:
Cornel's Plumbing, Heating & Air
About Us:
Cornel's Plumbing, Heating & Air is a leading provider in plumbing services, known for our commitment to quality, excellence, and customer satisfaction. As we aim to expand our reach and grow our revenue to $30 million in the next 5 years, we are seeking a dedicated Plumbing Manager to join our team. This is a pivotal role that will contribute significantly to our growth and operational efficiency.
Job Description:
The Plumbing Manager will oversee the training and development of our service, sales, and install technician teams. This position requires a deep technical knowledge of plumbing systems and an up-to-date understanding of the Oregon Specialty Plumbing Code. The ideal candidate will be a dynamic leader capable of fostering a culture of continuous improvement and excellence within the teams.
Key Responsibilities:
Conduct regular training meetings: Sales meetings every Monday morning, service meetings every Wednesday morning, and install meetings every other Tuesday to discuss training, updates, and communication between the office and the field.
Manage the call by call process with service/sales plumbing technicians.
Oversee the "10 to Clear" process, ensuring jobs are closed out efficiently and in a timely manner while upholding the highest levels of quality in work.
Maintain up-to-date knowledge of the Oregon Specialty Plumbing Code and serve as the primary point of contact for inspectors, particularly when issues arise during inspections.
Field all customer complaints related to the plumbing department that cannot be resolved by customer service representatives, dispatchers, or other managers.
Play a key role in strategic planning and execution to help grow the company to a $30 million revenue target within the next 5 years.
Qualifications:
Proven experience in plumbing management or a similar leadership role within the plumbing industry.
Strong technical knowledge of plumbing systems and practices.
Familiarity with the Oregon Specialty Plumbing Code.
Exceptional leadership, organizational, and communication skills.
Ability to resolve conflicts and handle customer complaints effectively.
Experience in conducting training sessions and leading team meetings.
An Oregon journeyman license is preferred but not required.
Demonstrated ability to work collaboratively with office staff and field technicians.
Benefits:
Competitive salary package.
Quarterly bonus package
Opportunities for professional growth and development.
A supportive and dynamic work environment.
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