Online Web Chat Specialist

Job Description:

EMC is seeking a part-time Online Web Chat Specialist to join our team in Charlotte, North Carolina. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer service or a related field. The ideal candidate will be motivated, resourceful, possess strong communication skills, and have a knack for working effectively in a team environment.

Responsibilities:- Engage with customers via online web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner- Utilize CRM tools to track customer interactions and maintain accurate records- Collaborate with internal teams to escalate complex issues and ensure timely resolution- Identify opportunities for process improvement and provide feedback to management- Stay up-to-date on product knowledge and industry trends to effectively assist customers

Requirements:- Minimum 4 years of experience in customer service or a related field- Strong communication skills, both written and verbal- Ability to work effectively in a team environment- Proficiency in CRM tools and web chat platforms- Knowledge of basic technical troubleshooting is a plus- High school diploma or equivalent

Benefits:- Paid sick leave- Disability insurance- Paid Time Off (PTO)

Working Environment:At EMC, we foster an environment where technology is harnessed to drive innovation and efficiency. As an Online Web Chat Specialist, you will be part of a dynamic team that values collaboration and continuous improvement.

Equal Opportunity Statement:EMC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.