Job Description:
Johnson Controls, a leading global technology and industrial company, is seeking a highly motivated and resourceful Online Live Chat Officer to join our team in Jacksonville, Florida. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.
Responsibilities:- Engage with customers in real-time through online live chat to provide assistance, answer inquiries, and resolve issues.- Utilize effective communication and negotiation skills to build rapport with customers and ensure a positive experience.- Analyze customer data and feedback to identify trends, opportunities for improvement, and suggest actionable solutions.- Collaborate with cross-functional teams to ensure seamless communication and resolution of customer queries.- Maintain accurate records of customer interactions and follow up on any outstanding issues promptly.- Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.- Adhere to company guidelines and policies to ensure compliance and consistency in customer interactions.
Requirements:- High school diploma or equivalent.- Excellent communication skills, both written and verbal.- Strong interpersonal skills and the ability to build relationships with customers.- Resourceful and driven, with a strong desire to learn and grow in a fast-paced environment.- Ability to analyze data and identify trends to make informed decisions.- Basic computer skills and proficiency in using online chat tools.- A positive attitude and a willingness to go above and beyond to ensure customer satisfaction.- Willingness to work in a team-oriented environment and adapt to changing demands.
Benefits:- Company transportation.- Dental insurance.- Retirement plan.
Working Environment:At Johnson Controls, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive impact on the environment while delivering exceptional customer service.
Deadline to Apply:June 1, 2024
Equal Opportunity Statement:Johnson Controls is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
