Job Description:
We are seeking an experienced Online Live Chat Manager to join our team at Jabil Circuit in San Antonio, Texas. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. This position requires someone who is resourceful, hardworking, and possesses excellent communication and emotional intelligence skills.
Responsibilities:- Manage and oversee the online live chat platform, ensuring prompt and accurate responses to customer inquiries and concerns.- Train and mentor a team of live chat representatives to deliver exceptional customer service.- Monitor chat transcripts to identify areas for improvement and provide feedback to the team.- Collaborate with other departments to address customer issues and provide solutions in a timely manner.- Analyze chat data and trends to optimize performance and improve customer satisfaction.- Maintain a high level of professionalism and confidentiality while interacting with customers.
Requirements:- Bachelor's degree in Business Administration or related field.- Proven experience in managing an online live chat platform.- Excellent written and verbal communication skills.- Strong emotional intelligence and ability to empathize with customers.- Proficiency in Microsoft Office suite and live chat software.- Ability to multitask and prioritize in a fast-paced environment.- Strong attention to detail and problem-solving skills.
Benefits:- Parental leave- Employee discounts- Life insurance
Working Environment:At Jabil Circuit, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to delivering exceptional customer service and innovative solutions to our clients. If you are looking for a dynamic and rewarding work environment, we would love to hear from you.
Equal Opportunity Statement:Jabil Circuit is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
