Job Description:
Aetna is seeking a detail-oriented and adaptable Online Customer Care Officer to join our team in Fort Worth, Texas. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.
Responsibilities:1. Respond to customer inquiries and concerns via online platforms such as chat, email, and social media.2. Provide accurate information about Aetna's products, services, and policies to customers.3. Resolve customer issues in a timely and professional manner, ensuring a high level of customer satisfaction.4. Collaborate with other departments to escalate complex issues as needed.5. Maintain detailed records of customer interactions and transactions.
Requirements:1. Confident and adaptable personality, able to handle various customer situations with ease.2. Strong attention to detail and a passion for innovation in customer service.3. Excellent communication skills, both written and verbal.4. Ability to work in a fast-paced environment and handle multiple tasks efficiently.5. Proficiency in using online communication tools and platforms.
Benefits:- Relocation allowance for candidates outside of Fort Worth, Texas.- Visa sponsorship for eligible candidates.- Training and professional development opportunities to enhance skills and advance in the company.
Working Environment:At Aetna, we value diversity and inclusivity, striving to create a culture where every individual feels a sense of belonging. As an Online Customer Care Officer, you will help pave the way for a more diverse and inclusive workplace.
Deadline to Apply:Interested candidates should submit their applications by May 31, 2024.
Equal Opportunity Statement:Aetna is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
