Job Description:
Farmers Insurance Exchange is seeking a passionate and resilient Online Contact Center Assistant to join our team in San Antonio, Texas. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. The Online Contact Center Assistant will be responsible for assisting with customer inquiries, support ticket management, and providing exceptional customer service.
Responsibilities:1. Respond to customer inquiries via phone, email, and online chat in a prompt and professional manner.2. Assist customers with policy information, billing inquiries, and claim processing.3. Manage and prioritize support tickets to ensure timely resolution of customer issues.4. Collaborate with team members to identify trends in customer inquiries and recommend solutions to improve customer satisfaction.5. Provide administrative support as needed, including data entry and filing documentation.6. Assist with special projects and initiatives as assigned by management.7. Maintain a positive and professional attitude in all interactions with customers and colleagues.
Requirements:1. Bachelor's degree preferred.2. Minimum of 4 years of experience in a customer service or contact center role.3. Excellent communication skills, both written and verbal.4. Strong decision-making skills and the ability to work well in a team environment.5. Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) systems.6. Ability to multitask and prioritize tasks in a fast-paced environment.
Personality Traits:1. Passionate about providing excellent customer service.2. Resilient in the face of challenges and setbacks.
Soft Skills:1. Strong decision-making abilities.2. Ability to work effectively in a team environment.
Benefits:1. Competitive salary.2. Paid Time Off (PTO).3. Visa sponsorship for qualified candidates.4. Travel and spending expenses for work-related activities.
Working Environment:At Farmers Insurance Exchange, we value building strong connections and treating our colleagues like an extended family. Our team environment is supportive and collaborative, where every team member is valued and respected.
Equal Opportunity Statement:Farmers Insurance Exchange is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We welcome applicants from all backgrounds and strive to create a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
