Online Call Center Officer

Job Description:Snowflake is seeking a part-time Online Call Center Officer to join our team in Washington, D.C., US. This entry-level position requires at least 1 year of experience and is perfect for individuals who are hardworking, passionate, and possess excellent planning and people management skills.

Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional manner- Provide information about products and services, take orders, and resolve customer issues- Utilize CRM software to accurately record and update customer information- Follow communication scripts to ensure consistency and quality of service- Collaborate with team members to meet and exceed targets and goals- Maintain a positive and empathetic attitude towards customers at all times- Keep records of customer interactions, transactions, comments, and complaints- Contribute to a positive and energetic work environment

Requirements:- 1 year of experience in a customer service or call center role is preferred- Strong communication skills, both written and verbal- Excellent problem-solving abilities and attention to detail- Ability to multitask, prioritize, and manage time effectively- Proficiency in CRM software and Microsoft Office Suite- High school diploma or equivalent required- Previous experience in sales or telemarketing is a plus

Benefits:- Retirement plan for eligible employees- Free accommodation for traveling employees- Parental leave for new parents- Opportunities for professional development and growth within the company

Working Environment:At Snowflake, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team is dedicated to providing exceptional customer service and creating a positive and inclusive work environment for all employees.

Deadline to Apply:Please submit your application by May 14, 2024. Interviews will be conducted on a rolling basis, so early applications are encouraged.

Equal Opportunity Statement:Snowflake is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.