Network Technician

Job summary
Field Service Representatives provide maintenance and operational support for IT infrastructureInteracting with customers on site with a professional attitude and appearanceReporting directly to a regional supervisor
Job seniority: mid-to-senior level
Responsibilities
• Provide exceptional service to customers• Address end-user and network escalations• Coordinate client activities• Respond to emergency outages promptly• Monitor and investigate equipment alarms• Collaborate with local network partners to address escalated issues• Maintain own schedule for customer appointments• Track and update escalation tickets• Assist with customer install activities as needed• Uphold Apogee's policies and end-user agreement• Generate reports and attend training events• Complete other documentation and administrative duties
Requirements
• Experience with commercial-grade networking equipment• Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM• Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts• Certifications such as Net+, CCENT, CCNA, CWTS• Experience with Cable TV "headend" equipment• Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field• 2-3 years of help desk or technical support experience• 2-3 years of customer support experience
Benefits
• Attractive salary• Health insurance plan with HSA matching program• Monthly stipend for cellular and data usage• Cash bonuses for obtaining certifications• Maternity and Paternity leave• Employee-led groups focused on diversity and inclusion