Neighborhood Resource Site Customer Service Representative

Job summary
Neighborhood Resource Site Customer Service Representative
Job seniority: entry level
Responsibilities
• Provide professional and respectful customer service when working with internal and external customers• Gain general knowledge to provide responses to customer questions at the lobby window• Complete accurate data entry of new applications for food, cash, and medical benefits• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction
Requirements
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate• Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
Key Skills Needed
• Ability to engage customers with a solution-oriented approach• Passion for working in the community and with vulnerable populations• Strong ability to work in a fast-paced environment with quick turnaround times and accurate follow-up• Bilingual skills and proficiency in reading, writing, and speaking• Strong Microsoft Office skills (Outlook, Word, Excel)
Benefits
• Competitive salary commensurate with education and experience• Guaranteed life-long monthly pension after 5 years of service• 457B Retirement Plan• 140 hours of PTO earned within the first year• Competitive medical, dental, and vision plans