We are looking for a focused National Account Technical Coordinator to join our stellar team at A. O. Smith Corporation in Ashland City, TN.
Growing your career as a Full Time National Account Technical Coordinator is an amazing opportunity to develop excellent skills.
If you are strong in critical thinking, persuasion and have the right experience for the job, then apply for the position of National Account Technical Coordinator at A. O. Smith Corporation today!
Company / Location Information We are one of the world's leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.
Primary Function Employee will manage planned and emergency replacement of water heaters for national restaurants, and other hospitality organizations. Activities include arranging delivery of the water heater, communicating with service providers, store managers, and facility managers as to the status of the project. Employee will utilize SalesForce along with paying the providers, and invoicing the customer for services provided.
Role Specific Responsibilities Serve as the single point of contact for all replacement requests from the field for restaurants or other hospitality organizations. This role will be responsible for organizing and facilitating all aspects of planned and emergency replacement of water heaters. The incumbent will coordinate heater and part replacement with customers and the field service group. This job will require scheduled on call service after regular hours. Individual must be able to maintain a good relationship with all department personnel, with the best interest of the customer and company in mind. Send out and review replacement check lists for each request, assisting customers as needed with the process. Review and approve equipment requested for replacements. Communicate with the salesforce throughout the replacement process. Maintain all replacement paperwork and verifications for warranty issuance. Perform various other functions within the department as determined by the supervisor or manager. Qualifications High school diploma or GED 3+ years of related work experience or training Strong verbal and written communication skills Fundamental knowledge of Excel and Word Must be able to follow through on work assignments promptly Individual must be independent and detail oriented. Must be able to maintain confidentiality Knowledge of SAP, Excel, Word, and SalesForce is a plus Strong communication skills and the ability to maintain good working relationships with customers, providers, and co-workers Education High School Diploma or GED
Years of Experience Minimum of 3 years of related work experience or training
We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
Benefits of working as a National Account Technical Coordinator in Ashland City, TN:
? Excellent benefits
? Company offers career progression opportunities
? Competitive salary
