We are on the lookout for a hardworking Mobile Service Coordinator to join our awesome team at Woody Anderson Ford in Huntsville, AL.
Growing your career as a Full Time Mobile Service Coordinator is a great opportunity to develop relevant skills.
If you are strong in cooperation, problem-solving and have the right initiative for the job, then apply for the position of Mobile Service Coordinator at Woody Anderson Ford today!
Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs and employees' long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.Our Mobile Service Coordinator is the face of our cutting-edge Mobile Service Department. We are growing something new and exciting. Our mobile service team is taking the service lane out into the community and creating over-the-top experiences that assure our guests that WE HAVE THEIR BACK! Be ready to be the hero that saves our guest's day!What We OfferFull Time, $18/hourPaid Vacation and Paid Sick LeavePaid Company Holidays and Closed on Sundays401(k) Savings Plan with Employer MatchEmployee DiscountsPaid Training and Ongoing Professional DevelopmentWork-Life Balance with a Family-Friendly and Inclusive Team CultureCareer Growth and Internal PromotionsCustom and Competitive Wage PlansResponsibilitiesDeliver EXCEPTIONAL Mobile Service guest experiencesFacilitate outbound calls to schedule appointments for recalls, scheduled maintenance, and special-order parts installationFacilitate outbound Mobile Service follow up calls within 48 hours of serviceAnswer inbound calls with the intent to secure Mobile Service appointments and ensure guests' needs are metSchedule appointments by geographic zone, fortifying appointment density and proximity to maximize Technician proficiencyAdvise guests about the care of their vehicle and the value of maintaining it in accordance with manufacturer specificationsWhen appropriate, suggest service specials and/or additional service work based on mileage intervalsSet appointment times to have guest vehicles serviced at their home or place of employment with a time that works best for themBuild sustainable relationships and trust with guests through open and active communicationQualificationsHigh school diploma or the equivalentMinimum of one year of experience in an automotive service departmentMinimum of 2 years of customer service experienceExceptional communication skills and experience dealing with complex issues and customer concernsIntegrity and honesty are absolute requirementsVersatile problem solver who takes initiativeCustomer service and organizational skills are top prioritiesWilling and able to work flexible hours and some SaturdaysAbility to work effectively in a fast-paced environmentAbility to type and utilize all functions of a computer and various operating programsValid Driver's License and good driving recordAbility to pass a pre-employment drug screen and subsequent random drug screensWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Benefits of working as a Mobile Service Coordinator in Huntsville, AL:
? Excellent benefits
? Opportunities to grow
? Attractive package
