We are eager to add an adaptable Material Quality Consultant to join our dynamic team at Avery Dennison Corporation in Mentor, OH.
Growing your career as a Full Time Material Quality Consultant is an outstanding opportunity to develop beneficial skills.
If you are strong in emotional intelligence, time management and have the right determination for the job, then apply for the position of Material Quality Consultant at Avery Dennison Corporation today!
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers' product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at
At Avery Dennison, some of the great benefits we provide are:
Health & Wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Flexible work arrangements Employee Assistance Program eligibility / Health Advocate Paid vacation and Paid holidays Job Description What you'll be doing: The Material Quality Consultant (MQC) serves as the customer's point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product's supply chain, from supplier through to end-users. The MQC establishes the problem statement for each complaint and works to solve the problem:
Interacts with the customer via email and telephone to collect and record information relating to quality issues. Follows standard work processes to discern whether or not the issue results from Avery Dennison's processes or is a processing issue at the Customer. Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics. Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes. Interacts as needed with Sales, RTM's, Facilities, PTI, Technical Leads, Customer Service (ACs and SCs), site resources, and divisional technical resources to acquire information pertinent to understanding and resolving customer quality issues. Suggests on-site RTM support if needed to discern whether it is an Avery Dennison processing issue or a customer processing issue. Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers' traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location. Ensures that we are adaptable to customer needs through timely processing of complaints. Uses a friendly demeanor when responding to customer complaints. Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings. Acts as a customer advocate, providing valuable feedback to the organization on customer happiness. Serves as a neutral party between customer and organization in claim investigation. Pulls, analyzes, and summarizes quality performance data for the customer. Identifies quality trends (i.e. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues. Collects material samples for site investigation and divisional A3 support. Provides training when needed to both team members and external personnel. Develops area of technical expertise to act as subject matter expert within the MQC team. Qualifications Position requirements:
Bachelor's Degree in related fields required. Minimum 1-2 years related experience. Ability to balance multiple tasks - the role requires that you will be working on 20+ claims at the same time Strong analytical skills Attention to detail & organizational skills High degree of accuracy, time-management and priority setting skills Collaborator. Work well with peers and people at all levels of an organization, both internally and externally. Strong customer service skills - written, verbal and telephone communication skills Reliable and Diligent. One who can be there when needed and deliver consistent results. Adhesive and Silicone Coating & Label Printing process knowledge preferred. Understanding of applicable computer software and systems, such as Google Platforms, Microsoft Office, and function-specific software (EBS, Oracle), Minitab. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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Benefits of working as a Material Quality Consultant in Mentor, OH:
? Opportunity to Make a Difference
? Room for Advancement
? Generous Compensation
