Are you searching for a company that ignites enthusiasm, bravery, and ingenuity, where you can contribute to shaping the future of global commerce? Do you want to influence how millions of individuals engage in buying, selling, connecting, and sharing worldwide? If you're keen on joining a purpose-driven community committed to cultivating an ambitious and inclusive work atmosphere, consider eBay—a company that fosters pride.
The Role:
Join eBay's Seller Experience division, a pivotal part of the eBay marketplace. The Seller Experience team concentrates on holistic digital experiences for our sellers, ensuring a seamless journey to list, sell, and expand a thriving business on eBay. Our sellers are paramount, and our product, engineering, and design teams are dedicated to crafting top-notch experiences that resonate with our eBay seller community.
You will spearhead a product sector within our seller mobile and web experiences alongside supporting tools. Your role involves defining the product strategy for one or more seller-facing experiences, prioritizing a roadmap that harmonizes our platforms and services to deliver a cohesive and tailored experience for our diverse seller communities.
You're passionate about solving significant customer challenges with impactful and measurable results. This role demands exceptional execution and communication skills, showcasing your ability to foster connections and collaboration within our team and with partners. Our team ethos revolves around collaboration, urgency, seller engagement, and most importantly, enjoying what we do.
Key Responsibilities:
- Prioritize Customer Satisfaction & Experience Quality: Demonstrate an unwavering dedication to listening to our end-users and integrating their feedback into our product development journey. Collaborate with design and research teams to gather insights and feedback across the product lifecycle, fostering continuous improvement processes.
- Collaborate across product, design, and engineering teams within eBay to align strategies, garner support across functions such as analytics, marketing, operations, sales, and strategy.
- Transform customer insights, quantitative and qualitative data, and business strategies into actionable product concepts and requirements.
- Understand eBay's strategic position in the market for sellers and deliver industry-leading products.
- Perform competitive analysis to assess strengths and weaknesses of rival offerings.
- Deconstruct features into manageable tasks, employing Agile methodologies to craft actionable epics, user stories, bugs, and technical specifications for prioritized product features.
- Gain a deep understanding of technical architecture and design to identify dependencies, collaborating with Engineering partners to define scopes and timelines.
- Engage in regular meetings with program managers and stakeholders to monitor progress, identify risks, and report status to leadership.
- Drive engineering discussions to translate customer problems into functional and technical requirements and architectural solutions, making trade-off decisions based on engineering effort and customer impact.
- Collaborate closely with engineers during software development, review test cases, and lead software testing sessions to ensure high-quality products meeting SLAs.
- Coordinate software releases, including documentation, training, and marketing efforts, maximizing the impact of end-to-end product solutions.
Requirements:
To excel in this role, you must possess:
- Strong customer empathy.
- A passion for crafting exceptional user experiences across web and mobile platforms.
- Solid technical acumen, experience managing software products using agile methodologies.
- Customer-centric mindset and proactive approach.
- Proficiency in writing clear, comprehensive, and implementable user stories and specifications.
- Exceptional project management skills for cross-group collaboration.
- Design thinking and problem-solving abilities to devise innovative solutions.
- Capability to work autonomously and drive projects with multiple components.
- Minimum of 5 years' experience as a product manager focusing on user-facing products.
- Experience in e-commerce as a seller, product manager, or frequent buyer would be beneficial.
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