WE ARE HIRING! We are seeking a Customer Service Representative at Rio Rancho New Mexico 87144 with a Hybrid setup . The position involves gathering and assessing SMB customers' hardware, software, and technical needs, generating leads to specific departments based on these needs and segments, identifying related future needs for lead generation and opportunity expansion, and identifying customer-specific parameters and constraints that impact the solutions provided. APPLY NOW! Responsibilities: Gathers and assesses SMB customers' hardware, software and technical needs. Generate leads to specific departments based on customers' needs and segments. Identifies related future needs for lead generation, opportunity expansion. Identifies customer specific parameters and constraints that impact the solution. Investigates and optimizes a solution's fit to the requirements of the customer. Identifies probable competition. Solicits input from team members as required. Anticipates some of the potential challenges for the proposed solution. Assists peers in area of expertise as needed. Assists SMB customers in placing orders via chat Affiliate Inside Sales: Proactively sells company products, services, supplies and solutions Achieves set quota and goals Manage a dedicated que to field consistent inbound calls Sells complex, multi- products/services within multiple specialty programs Nurtures and closes new sales opportunities Proactively manage and follow-up on leads Focus on new accounts daily to build and maintain a robust sales pipeline Actively prospects within accounts to discover or cultivate new sales opportunities Aggressively reviews account activities in pursuit of upselling and cross-selling opportunities to promote new business Applies consultative-selling techniques to identify and advance opportunities High focus on continual growth within designated programs Multitasking between multiple internal systems while managing the call/sales flow with the customer Using customer relationship management (CRM) tools to catch and record customer details and purchasing history/trends Cultivating strategic business relationships with key decisions makers in the purchasing approval process Education and Experience Required: High school education or equivalent. 3- 5 years general experience, or equivalent combination of experience and college level education. Knowledge and Skills: Superior communication skills both written and verbal Experience in customer facing role either remote or face to face Understands internal processes and tools Computer proficiency Problem solving skills Accuracy in data entry Excellent fluency in language to be supported. Experience in a phone based remote role Familiarity with computer technology Time management skills Oversee compliance with operating procedures and standards Experience in call routing and processes as well as case logging systems and obligation systems Strong understanding of internal processes, tools and usage of such tools in managing daily tasks Ability to mentor and train new agents RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.
J oin OUR team. Be part of our family of contractors and consultants. That is what we sell. Experience our one-on-one recruiting model, our dedicated onboarding and HR team, top of market operations team, and be a part of a company with one the highest retention rates for contractors in the US staffing market
