Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagementResponsibilities:Provides administrative support to the Sales and Service departments for complete Guest Experience.Respond to guest experiences via phone, e-mail, and letter or in person, advancing as appropriate.Assist with the department appointments for Mobile service & Sales leads.Leads all aspects of day to day oversight of Sales & Service leads.Develop and maintain Employee CommunicationAssist with the creation and distribution of department communications.Maintains department project planning, collaborates with internal and external partners, and provides regular reporting.Be responsible for department electronic files.Maintain the Guest Experience email and CRM accounts, responding to all comments in a timely manner and archive messages for documentation.Maintain team member communication log.Provide project support to department leadership as appropriate.Will perform other duties as assigned.Key Skills, Attributes & Qualifications:Interpersonal communication includes high-level problem-solving and quick turnaround decision-making in demanding situations.Demonstrate solid understanding in programs such as Access, Excel, Word, and PowerPoint.Ability to be flexible, to coordinate and balance numerous priorities and projects and meet deadlines without sacrificing creative effectiveness.Maintain acceptable attendance and punctuality.Must be detail oriented.Strong project management skills and ability to multi-task.It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative.Make good decisions and decision-making skills, as well as ability to manage your own time.Ability to meet tight deadlines and work well under pressure.Strong organizational skills, time management skills and attention to detail required.This position is primarily Monday-Friday 9am – 5pm based, with occasional event evening and weekend shifts.Benefits:Medical plansDental plansVisionLife insurance paid by employer401k Retirement plan & Employer matchPaid VacationPaid Personal DaysPaid HolidaysEmployee Assistance Program (Family)All offers for employment with the are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws. Hawk Ford Auto Group is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. We provide our employees with a robust employee benefits plan that focuses on our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
