Front Office Manager- Hilton Atlanta

Job summary
Front Office Manager position at Hilton AtlantaResponsible for directing and administering Front Office operationsDeliver outstanding guest service and financial profitability
Job seniority: mid-to-senior level
Responsibilities
• Manage all Front Office operations• Monitor and develop team member performance• Monitor and assess service and satisfaction trends• Ensure compliance with Company standards• Meet and greet guests and respond to inquiries• Implement up-selling techniques to maximize revenue• Ensure team members have current knowledge• Complete audit procedures• Recruit, interview and train team members
Requirements
• Demonstration of Hilton's Values and key attributes• Experience in the hospitality industry preferred• Ability to deliver exceptional guest experiences• Strong leadership and team player skills• Excellent communication and customer service skills
Key Skills Needed
• Hospitality• Integrity• Leadership• Teamwork• Ownership• Quality• Productivity• Dependability• Customer Focus• Adaptability
Benefits
• Go Hilton travel program• Access to pay through DailyPay• Hilton Shares employee stock purchase program at a discount• Maternity and parental leave• Debt-Free Education through Guild Education• Flexible shifts and days off• Comprehensive Health Insurance coverage• Mental health resources including counseling• Paid Time Off• 401K plan and company match