Job Description
Job Description Salary: $20 hr / .50 mi
Position: Field Claims Investigator
Job Type: 1099 / Contracted Work
Location 50% working from home. 50% working in the field
Compensation: $20/hr and $.50/mile
COMPANY OVERVIEW
Phoenix Loss Control ("Phoenix" or "PLC") is a business services provider in the cable, telecom, and utilities sector. PLC's core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damages to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 120 people, servicing some of the largest cable and telecoms operators across the country (Comcast, Spectrum, AT&T, and Google, to name a few). Phoenix is currently aggressively expanding its business and is looking for talented and energetic people to bring onboard to help drive growth.
POSITION SUMMARY
In 2020 there were over 400,000 estimated damages costing over $30 billion to buried utilities. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.
DUTIES
Conduct on-site field investigations
Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
Develop and maintain a solid comprehensive of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
Prepared and willing to respond to damage calls within a timely manner
Complete damage investigations within 10 days and then work with and support our claims managers to complete the investigation and begin the recovery process
Respond to damages within 24 hours of assignment.
Accurately record all time, mileage, and other associated, specific items
Required Skills and Capabilities
Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers
Smartphone to gather photos, videos, and other information while conducting investigations
Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
Exceptional attention to detail and strong, demonstrated written and verbal communication skills
Proven ability to operate independently and prioritize while adhering to timelines
Strong, objective analytical skills
Valid driver's license, current insurance, and reliable vehicle with the ability to respond to damages at any time
Safety vest, work boots, and hard-hat
Preferred Qualifications and Skills
Current or previous telecommunication or utility experience
Knowledge of underground utility locating procedures and systems
Investigation, inspection, or claims/field adjusting
Criminal justice, legal, or military training or work experience
Engineering, infrastructure construction, or maintenance background
Live within 60 miles of this posting's location
This is a 1099, contract position. There are no benefits offered with this position.
remote work
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