Delivery Center Analyst

Full job description JOB REQUISITION
Americas Delivery Center Analyst-Technology LOCATION
AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S)
JOB DESCRIPTION
Are You Ready to Live Protiviti?
The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and diverse culture. We hire curious individuals for whom learning is a passion. Together, we focus on our mission of delivering confidence in a dynamic world – and the world has perhaps never been more dynamic.
At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, and innovation creates new destinations.
WHERE WE NEED YOU
The Protiviti Americas Delivery Center is seeking a Business Technology Analyst to join our growing team. Embracing Protiviti's vision of "Bringing Confidence to a Dynamic World," the Americas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.
As part of the Protiviti ADC team, our delivery center staff will collaborate and execute tasks for the project assigned to them in support of Protiviti's Solution offerings – Technology, Risk and Compliance, Internal Audit & Financial Advisory, and Business Performance Improvement. The site capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on client needs.
WHAT YOU'LL FOCUS ON
Configuring cloud-based workflow and collaboration solutions to solve critical business problems."
Assisting in the implementation of IT systems, data migrations, data analyses/visualizations.
Providing IT managed services to Protiviti clients including custom configurations and application support.
Interpretation of policies and procedures of multiple organizations and feedback review
Business Analyst facilitates/lead requirements definition, testing preparation and User Acceptance testing.
Developing an understanding of business processes, technical skills, project requirements, and the client's business in a variety of industries.
Identify and recommend process improvement opportunities for both internal and external clients
Communicating work assignment status to the Project Senior Analyst or Pod Lead.
Ensuring timely and quality completion of project deliverables within assigned project phases.
Fostering and maintaining an internal/external network and working self-sufficiently or as part of a team.
Upon hire, you will be provided with comprehensive training sessions. Depending on your project work, day-to-day activities may include one or more of the following:
Analysis
Analyzing business problems and applying technology solutions to improve process efficiencies, service levels, quality of information, and to implement more effective controls.
Assisting in data acquisition, migrations, visualizations, and interpretation.
Assisting in reviewing and assessing business operations and activities for accuracy and compliance
Monitoring, responding to and investigating security, network, and application events for various systems.
Assist project end team in gathering technical and business requirements for task-oriented delivery.
Reporting
Assisting with preparation of project status reports including outlining key accomplishments, items for discussion, and next steps.
Assisting with preparation of reports (summarizing work performed) including detailed findings and result dashboards.
Innovation and Learning
Identifying areas of professional interest (project management, privacy, risk management, software implementation, etc.) and completing trainings to expand knowledge in the designated area.
Supporting Innovation activities by providing internal and external recommendations related to improving the way in which we deliver services to clients (through Automation, increased standardization etc.)
WHAT WILL HELP YOU BE SUCCESSFUL
You learn quickly and have the flexibility to adapt to changing roles and requests.
You enjoy working collaboratively in a team environment (with colleagues and clients from diverse backgrounds) in office and virtually*
You possess strong communication skills (listening, verbal, and written)
You possess strong computer literacy skills and ability to work in a paperless environment
You enjoy working in a team environment and have the ability to foster relationships with colleagues and with clients.
You have the ability to be innovative and come up with solutions for problems.
You are receptive to feedback and coachable.
You are detail oriented and organized.
YOUR EDUCATIONAL & PROFESSIONAL CREDENTIALS
Associate Degree OR GED/high school diploma
Preferred 1+ years' experience in business process or other relevant areas.
Well versed in Microsoft Office suite applications (with emphasis on Excel, Word, PowerPoint, and Teams.)
Preferred experience in other relevant software/systems (JIRA, SQL, Python, PowerBI, SharePoint, gSuite, Linux, and others as applicable)
These roles will be primarily onsite opportunities with the flexibility to be hybrid based on project/engagement/performance.
Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.
Office Location:10101 Alliance Rd. Blue Ash, Ohio 45242 Suite 100
Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills, and geographic work location. Below is the salary range for this job.
$37,000 - $53,000
Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job:
Eligible for an annual discretionary bonus.
Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.
Learn more about the variety of rewards we offer at Protiviti here.
Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
Protiviti's Incentive Compensation Plan (ICP) provides additional incentive opportunities on top of their annualized salary for eligible employees. In addition to base and bonus pay, our people are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 10 weeks, and short/long term disability. Protiviti provides paid Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) our people receive varies based on their years of service. A new hire receives up to 20 days of CTO per calendar year. For every 3 years of service, our people receive an additional 3 days of CTO, up to a maximum of 30 days per year. Our people also receive up to 11 paid holidays each calendar year. We offer the opportunity to contribute to our company 401(k) savings and investment plan, with an employer match of 50% on the first 6% of your contributions for eligible employees. Learn more about the variety of rewards you are eligible for at .
Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Protiviti's employment process, any offer of employment is contingent upon successful completion of a background check.
Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to
or call for assistance. In your email please include the following:
The specific accommodation requested to complete the employment application.
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles, CA: Protiviti will consider for employment qualified Applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
JOB LOCATION
OH PRO AMERICAS DELIVERY CENTER