Adecco is supporting their client recruit a Customer Support Operations employee.
The candidate chosen will be responsible for supporting the functional operations of the Customer Success team. The position requires a strong analytical ability, commitment to customer service, and an ability to manage large amounts of data and information to support strategic and tactical decision making. Additionally, the position will require an ability to effectively manage and communicate business processes with cross-functional teams. This role manages projects and information requiring a high degree of confidentiality and integrity.
Responsibilities: Develop / maintain communication with CSMs and management while facilitating the exchange of marketing intelligence. Manage, plan, and provide sales reporting and analytics utilizing Salesforce for pipelines; bookings data, dashboards, etc. Provide reports and analysis for renewals, design, and optimization. • Partner with CSM team to deliver timely, critical solutions to different applications. Assist/own multiple facets of the renewal process. Work on other ad-hoc projects as required by CS management. Qualifications - External • Bachelor's Degree preferred. Experience: 1 - 3 years of operations, marketing, market research, sales, or financial analysis preferred. Experience in a Customer Success organization, particularly in SaaS preferred Demonstrated evidence of strong analytical skills, statistical analysis, and database management. Salesforce CRM experience Detail-oriented, self-motivated with excellent written and verbal communication skills. Ability to work cross-functionally within the organization required (sales, marketing, finance, etc.) • Adaptable to a fast-paced environment. Comfortable using analytical skills to find solutions to complicated problems. Pay Details: $25.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
