Job Description:
Campbell Soup is seeking a dedicated and experienced Customer Support Manager to join our team in Columbus, Ohio. As a mid-to-senior level professional with at least 8 years of experience in customer support management, you will be responsible for leading a team of customer support representatives to ensure the highest level of customer satisfaction.
Responsibilities:- Manage a team of customer support representatives, providing guidance, coaching, and support as needed- Develop and implement customer service policies and procedures to ensure efficient and effective support for our customers- Monitor and analyze customer feedback and support metrics to identify areas for improvement and implement solutions- Handle escalated customer issues and ensure they are resolved in a timely and satisfactory manner- Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience- Stay informed about industry trends and best practices in customer support to continually improve our processes
Requirements:- Bachelor's degree in business administration or a related field- Proven experience in customer support management, with a minimum of 8 years in a similar role- Excellent communication and interpersonal skills- Strong leadership and team management abilities- Ability to analyze and interpret data to make informed decisions- Hardworking and resourceful personality traits- Strong critical thinking and problem-solving skills- Experience working in a fast-paced environment and managing multiple priorities- Proficiency in Microsoft Office and customer support systems
Benefits:- Retirement plan- Paid sick leave- Company equipment provided for work
Working Environment:At Campbell Soup, we are dedicated to understanding and exceeding customer expectations. We strive to provide a positive and supportive working environment where employees can thrive and grow in their careers.
Equal Opportunity Statement:Campbell Soup is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to apply: May 31, 2024
Join Campbell Soup as a Customer Support Manager and help us deliver exceptional service to our customers! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
