Job Description:
Trinity Industries is seeking a driven and passionate Customer Support Assistant to join our team on a part-time remote basis in San Jose, California. As an Entry Level position, this role requires at least 1 year of experience in a similar customer support or administrative capacity. The main responsibility of the Customer Support Assistant is to provide exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner- Assist customers with product information, troubleshooting, and issue resolution- Process orders, returns, and exchanges accurately and efficiently- Maintain customer records and update information as needed- Collaborate with other team members to ensure seamless communication and excellent customer service- Provide feedback to management on customer concerns and suggestions for improvement- Assist in special projects and tasks as assigned by the Customer Support Manager
Requirements:- 1 year of experience in customer support or a related field- Strong attention to detail and excellent project management skills- Proficient in Microsoft Office Suite and CRM software- Excellent communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Experience working in a remote or virtual environment is a plus- Must be able to work independently and as part of a team
Personality Traits:- Driven- Passionate
Soft Skills:- Attention to detail- Project management
Benefits:- Travel & spending expenses- Visa sponsorship- Travel opportunities
Working Environment:At Trinity Industries, we value corporate social responsibility and actively give back to the community through various initiatives. As a Customer Support Assistant, you will have the opportunity to participate in these programs and make a positive impact on those in need.
Equal Opportunity Statement:Trinity Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
Join our team at Trinity Industries and make a difference in the lives of our customers through exceptional customer support and service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
