Customer Success Officer - Remote Work

Job Description:

Twenty-First Century Fox is seeking a part-time Customer Success Officer to join our remote team based in Jacksonville, Florida. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer success or a related field. We are looking for a motivated and passionate individual with exceptional attention to detail and the ability to work well in a team setting.

Responsibilities:- Build and maintain strong relationships with customers to ensure their satisfaction and retention- Proactively reach out to customers to understand their needs and provide solutions- Monitor customer accounts and provide timely support and assistance- Collaborate with internal teams to address customer concerns and provide feedback for product improvements- Identify opportunities for upselling or cross-selling additional products or services to customers- Track customer data and metrics to analyze trends and identify areas for improvement- Develop and implement customer success strategies to drive engagement and loyalty

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 2+ years of experience in customer success, account management, or a similar role- Excellent communication and interpersonal skills- Strong problem-solving abilities and a proactive approach to customer service- Proficiency in CRM software and Microsoft Office suite- Ability to work independently and as part of a team

Benefits:- Medical coverage- Dental insurance- Travel opportunities

Working Environment:At Twenty-First Century Fox, we encourage calculated risk-taking to drive innovation and progress. Our remote team fosters a collaborative and supportive environment where every team member has the opportunity to contribute to our success.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Twenty-First Century Fox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to diversity, equity, and inclusion in our workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.