Customer Service Representative JOB-******** Anticipated Start Date June 17, 2024
Location Houston, TX
Type of Employment Contract
Employer Info Our client specializes in engineering and fabrication of rig systems, wellbore technologies and completion and production solutions.
Job Summary Our client is currently recruiting for a Temporary Customer Service Representative to join our Aftermarket team! As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.
Job Description Communicating with customers to address their needs and/or professionally handling potential issues with products or services Quoting assigned customers on requests received Managing customer needs and expectations by proactively reviewing open orders Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed Liaise with customers regarding quotations and invoicing queries Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls Work with service coordinator to arrange for Service personnel to be available for the respective service call Comply with all Client Company and HSE policies and procedures Perform other duties as assigned
Skills Required 2 years minimum of admin/clerical or customer service experience Erp system called oracle cloud - this is a highly preferred skill, not required – Client can train the individual on this system Experience in a customer service-oriented role preferred Must be proficient in Microsoft office Prior experience in ERP systems a plus Excellent organization skills with the ability to keep track of multiple priorities Ability to adapt and be cross-trained to learn all job duties as required Ability to work in a fast-paced environment Education/Training/Certifications High School Diploma or GED Additional Requirements Ability to pass a drug screen & background check Schedule: Monday to Friday 8:00am – 5:00pm, or 7:00am – 4:00pm. Weekly OT is about 5-10hours per week (optional)
Pay Rate/Salary $27.00 - $29.00/hr. Actual compensation is subject to variation due to such factors as education, experience, skill set and/or location. EEO/AA/M/F/Vet/Disability Employer
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.
We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any ther characteristic protected by federal, state, or local law.
