Job Description:
We are looking for a dedicated and resilient Customer Service Manager to join our team at D.R. Horton, a leading home construction company. This position will be remote-based in Indianapolis, Indiana, allowing for flexible part-time hours and the opportunity to work from the comfort of your own home.
Responsibilities:- Act as the primary point of contact for all customer inquiries, issues, and complaints- Manage a team of customer service representatives to ensure timely and satisfactory resolution of customer concerns- Develop and implement customer service policies and procedures to optimize efficiency and customer satisfaction- Monitor customer feedback and performance metrics to identify areas of improvement and implement necessary changes- Collaborate with other departments to address and resolve customer issues in a timely manner- Provide regular reports to senior management on customer service performance and trends- Train new customer service representatives on company policies, procedures, and customer service best practices
Requirements:- Bachelor's degree in Business Administration or related field preferred- Minimum of 7 years of experience in customer service management or a related field- Strong planning and adaptability skills to effectively handle changing priorities and customer demands- Excellent communication and interpersonal skills to effectively interact with customers and team members- Proven track record of successfully managing customer service teams and improving customer satisfaction- Ability to work independently and as part of a remote team in a fast-paced environment
Benefits:- Travel and spending expenses covered by the company- Company-provided transportation for work-related travel- Paid overtime for any additional hours worked beyond the part-time schedule
Working Environment:At D.R. Horton, we are committed to paving the way for diversity and inclusivity in the workplace, creating a culture where every employee feels a sense of belonging and is valued for their unique contributions. Our team is supportive, collaborative, and driven towards achieving excellence in customer service.
Deadline to Apply:Please submit your application by June 3, 2024, to be considered for this exciting opportunity.
Equal Opportunity Statement:D.R. Horton is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
