Customer Service Agent

Job summary
Passionate about providing excellent customer serviceGenerating insurance quotations and providing coverage adviceResolving billing issues, amending policies, and making policy suggestions
Job seniority: entry level
Responsibilities
• Respond to incoming calls concerning policy and insurance coverage concerns• Communicate with customers about complaints and provide solutions• Keep track of customer inquiries and ensure all questions are answered• Stay up-to-date on new marketing efforts and answer product inquiries• Process client policy modifications with accuracy
Requirements
• Previous customer service experience required• Basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems• General understanding of insurance policies and schedules preferred• High school diploma or GED equivalent• Strong communication, active listening, and personal skills
Key Skills Needed
• Customer service• Communication• Problem-solving• Attention to detail• Time management