The RoleA Controller Team Lead is responsible for leading a team of Controllers. Controller Team Leads act as the escalation path and backstop for Controllers and are the people manager for all team members on their team. The Controller Team Lead is ultimately responsible for ensuring their team meets all customer experience (e.g., SLA, CSAT) and productivity goals (e.g., toggle/billing expectations) and is responsible for driving positive outcomes that are aligned with Pilot's company goals. Controller Team Leads engage in a variety of duties such as allocating work, making prioritization and tradeoff decisions, unblocking escalations, and ensuring that customer deliverables are shipped to customers on time. Your role as a Controller Team Lead also involves recruiting and growing your team, developing a strategy, empowering the team to execute on their goals, and unblocking the team when problems are escalated.
Objectives of this Role Act as a bridge between Controller ICs and Sr. Management to ensure higher-level strategies and objectives are implemented at the team levelMaintain organizational standards for customer satisfaction, deliverables quality, and team performanceEnsure your team is providing our customers with a white glove experienceCreate a collaborative environment in which team members feel supported, engaged, and have the necessary tools to perform their job duties at a high level Flag and escalate feedback that could be constructive to improving your team's and or a customer's experience, inclusive of productivity Key Responsibilities Contribute to a positive customer relationship by ensuring that your team is meeting customer expectations by delivering high-quality work on time and meeting SLA requirementsCollaborate cross-functionally with other Operations leaders to ensure a cohesive customer experience and helping your team build strong relationships across other Ops functionsUse your industry expertise to recommend process improvements to maximize accuracy and efficiency within our financial statement close processInvestigate accounting issues to develop methodology based upon accounting principlesInvestigate and unblock executive escalations, ensuring to provide updates to various stakeholders is a concise and responded to within SLA timeframeUnderstand team needs (whether performance based or potential accommodations needed) and proactively address challenges within the team and/or escalate to managers or cross-functional partners that can help In partnership with the People team, facilitate continuous improvement by providing fair and consistent feedback to individuals on your team.Develop members of your team to become highly effective ControllersCultivate an environment of growth and mentorship to develop the leadership skills of senior team members and prepare them for people management or technical lead rolesInterview, onboard new hires, and grow and develop members of the teamBuild a culture in which differences are appreciated and everyone is valuedBe a coach to your team: facilitate and help unblock, rather than do the work for themKeep abreast of recent accounting pronouncements and market trends to provide guidance to our internal teams (and clients as needed), ensuring we are representing industry best practices based upon accounting principles Skills and Qualifications Previous experience in a management role, managing teams of at least five or more High level of independence and maturity Ability to instruct, communicate effectively (written and verbal), and provide feedback and coaching to direct reports A high degree of empathy and operates in a fair and consistent waySelf starter and ability to prioritize effectivelyAbility to demonstrate a high level of emotional intelligenceYou are in good performance standingProficient in workflow management and trackingObsessively obsessed with attention to detail A love of problem solving and making teams and processes more efficientComfortable engaging with C-Suite Executives Experience completing financial consolidation and engaging with external auditors Exposure to M&A activity Preferred Qualifications B.S. or M.S. in Accounting or equivalentCPA and/or MBA preferred but not required8+ years of experience consisting of public, private, or outsourced accounting required, especially with venture backed start-upsMinimum of 3 years in a management positionExcellent verbal and written communication skills, including the ability to convey complex and accounting concepts to clients and senior leadersStrong leadership skills with a dedication to driving and achieving resultsPrevious experience as a manager in a customer facing role is a plus About Pilot
Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech's Newest Unicorn.
Why Pilot?We invest in our employees' development and happiness because our employees are the keys to our success and ensuring happy customersThe opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).Flexible vacation/time-off policyAll federal holidays are observedCompetitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and RightwayParental leave for birthing or non-birthing parents – 100% pay for 12 weeks401(k) planThe base pay range target for the role seniority described in this job description is $85,000 - $132,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.
Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot's , including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy .
