Position Summary: This position is responsible for supporting IS computer systems and their users. This individual will resolve Help Desk issues, complete requests, manage a broad range of associate devices and applications, and contribute to a productive, stable, and secure IS environment in support of the business. Safety Philosophy: Little Rapids Corporation will manufacture products in a manner that respects the safety and health of our associates, the environment, and the communities in which we operate. Objectives: Frontline IS support. Timely triage and resolution or escalation of Help Desk issues. Identify and mitigate repeated issues. Complete various Desktop Support requests and project. Up-to-date Systems. Keep applications current. Evaluate and implement new technologies and equipment. Create consistent and repeatable Desktop Support solutions. Cybersecurity. Remediate hardware and software vulnerabilities. Analyze and respond to phishing email submission. Promote proper cybersecurity behaviors. Results: Functional associate computer hardware and applications. Minimal queue of Help Desk issues. Hardware inventory optimized for need, storage, and cost. Actions: Provide frontline technical support. Complete hardware and software requests. Maintain accurate hardware and software inventories. Perform IS orientation for new hires. Deploy software through scripted or automated solutions. Execute hardware refresh rollouts. Maintain IS offices, server rooms, and network cabinets across multiple locations. Participate in incident response activities. Create standardized, documented configurations for hardware and software. Ensure proper recycling and disposal of IS assets. Maintain proper inventory of IS equipment. Remain current on technology changes and security standards. This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.
Education, Certifications, and Experience: Associate degree in computer systems or similar field preferred. 7+ years of experience in PC/network support position preferred. Key Competencies: Able to resolve challenging technical issues in individual and group settings. Demonstration of a strong, independent technical proficiency. Proven ability to organize and prioritize multiple tasks. Able to effectively communicate at all organizational levels. Possess valid driver's license and vehicle for travel and transport of equipment between locations. Physical Requirements : The ability to work in a normal office and manufacturing environment to include: sitting, standing, or walking for long periods of time; climbing stairs; lifting and moving items weighing up to 50 lbs.; operating various standard office equipment; carrying paper documents/files; reaching; bending; twisting; crawling; speaking on the telephone, etc. The ability to wear required personal protection gear (i.e. hearing, eye and foot protection as well as other personal protective equipment such as gloves and aprons, etc.); tolerating loud noise (maximum of 95 dB); tolerating extreme heat, cold and dusty environment. EOE including disability/veteran
