Communication Center Resource Specialist

Full job description Job Details Working Title: Communication Center Resource Specialist Job Class: Customer Service Specialist, Intermediate Agency: Minnesota State Who May Apply : Open to all qualified job seekers Date Posted : 03/05/2024 Closing Date : 03/26/2024 Hiring Agency/Seniority Unit : MN St Colleges & Universities / Southwest TC-Worthington-AFSCME Division/Unit : MnSCU MnWest Worthington TC / MnSCU MnWest Worthington TC Class Appointment Type : Unlimited, Full-time Work Shift/Work Hours : Day Shift Days of Work : Monday - Friday Travel Required : No Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually Classified Status : Classified Bargaining Unit/Union : 206 - Clerical/AFSCME Work Area : Student Services Location : Any MN West Campus - Worthington, Canby, Pipestone, Jackson, Granite Falls FLSA Status : Nonexempt Telework Eligible : No Designated in Connect 700 Program for Applicants with Disabilities: Yes Make a difference in the lives of Minnesotans. The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary This position provides prospective and current students, staff and the public (external customers such as private and public organizations), with a great deal of information on admissions, financial aid, registration, academic programs, housing, events, and other academic or student services. They troubleshoot for a variety of areas and college departments, leaning into their knowledge base, policies and outside resources. This position serves as a communication specialist who provides accurate information in a timely manner and utilizes platforms such as social media, college website, email, phone and texting to perform everyday tasks. This position can be located on any Minnesota West campus. Qualifications Minimum Qualifications Ability to listen to speakers' statements to determine their meanings and to prepare Spanish/English translations that are adapted to each language. Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence. Ability to Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers Ability to use word processing, spreadsheet, and other software applications to create, format, edit, print and save a variety of documents, including e-mails, memos, letters, reports, manuals, spreadsheets, tables, charts and graphs. Skill in database management sufficient to set up and run basic queries, review, and analyze data, and identify problem areas in areas which may include data, formulas, or security. Ability to develop, modify, evaluate and improve administrative support procedures. Preferred Qualifications Knowledge of admissions, registration and financial aid procedures and services sufficient to answer student, staff and the public's questions. Knowledge of Minnesota West programs, policies, services and procedures sufficient to answer questions asked and refer to other questions appropriately. Skilled in using MS Office (Outlook, Word, Excel and Access), on-line chat or instant messaging applications, customer relationship management software, and MinnState's ISRS database. Organizational skills sufficient to ensure records are accurate, filed appropriately and retrievable when needed. Time management skills sufficient to prioritize work and meet deadlines Knowledge of FERPA and Minnesota Government Data Practices Act and the ability to maintain the confidentiality of private information in compliance with laws, policies and procedures. Ability to post content created by staff across a variety of social media platforms. Ability to travel to offsite locations on occasion. Physical Requirements Maintain stationary position for extended time Ability to move objects weighing up to 10 lbs Additional Requirements In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at or email . For additional information about the application process, go to
If you have questions about the position, contact Logan Schumacher at or .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Logan Schumacher at .
About Minnesota West Community & Technical College Minnesota West Community and Technical College is a comprehensive community and technical college with five southwesternMinnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall,Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines.
GREAT BENEFITS PACKAGE!
The State of Minnesota offers a comprehensive benefits package including low cost medical anddental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan,tax-deferred compensation, generous vacation and sick leave. Tuition waiver for employees and dependents is also available.
Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found: 95% of employees understand how their work helps achieve their agency's mission 91% of employees feel trusted to do their jobs 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job 87% of employees report flexibility in their work schedule Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Public pension plan Training and professional development Paid vacation and sick leave 11 paid holidays each year Paid parental leave Low-cost medical and dental coverage Prescription drug coverage Vision coverage Wellness programs and resources Employer paid life insurance Short-term and long-term disability Health care spending and savings accounts Dependent care spending account Tax-deferred compensation Employee Assistance Program (EAP) Tuition reimbursement Federal Public Service Student Loan Forgiveness Program Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Other Information Employment information for this position can be found in its collective bargaining agreement or its plan document at
AN EQUAL OPPORTUNITY EMPLOYER Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance is needed.