Abile Group has an exciting and challenging opportunity for a Cloud Operations and Customer Support Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission. The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Proactively manages and maintains cloud infrastructure, ensuring high availability and performance. Responds to and resolve customer issues, providing top-tier technical support and customer service. Collaborates with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment. Engages in application monitoring to assist in identifying and addressing application performance or availability issues. Continuously monitors supporting application infrastructure to help identify and report on scalability and performance issues. Develops and maintains comprehensive documentation for application support procedures. Clearance Required: TS/SCI required with ability to pass a CI Poly
Degree and Years of Experience: Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
5+ years of experience in IT, with a strong focus on cloud operations and customer support. Required Skills: Proficiency with AWS cloud services and infrastructure management. Exceptional troubleshooting and problem-solving skills. Experience in providing customer-focused technical support. Knowledge of Linux distributions (e.g., RedHat, CentOS). Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus). Excellent communication and collaboration abilities. Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients' subject matter experience and Abile's breadth of expertise.
Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.
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