Client Relations Associate - Remote Work

Job Description:

As a Client Relations Associate at Ingram Micro, you will be responsible for building and maintaining strong relationships with our clients. This is a remote work position based in Jacksonville, Florida, US. This part-time entry-level role is perfect for individuals with no prior experience who are passionate about client relations and are adaptable to different situations.

Responsibilities:- Communicate with clients via phone, email, and other virtual platforms to address their needs and ensure customer satisfaction- Provide product information, pricing, and delivery details to clients- Assist clients with any issues or concerns they may have, escalating to the appropriate team members as needed- Maintain accurate records of client interactions and transactions- Collaborate with internal teams to coordinate client requests and ensure timely delivery of goods or services- Monitor client accounts for any changes or updates and proactively reach out to address any potential issues- Conduct client satisfaction surveys and gather feedback to continually improve our services

Requirements:- Strong communication skills, both verbal and written- Ability to problem-solve and think creatively when faced with challenges- A people-oriented mindset with excellent people management skills- Passion for building relationships and providing top-notch customer service- Adaptability to different client personalities and situations- Basic computer skills and proficiency in using Microsoft Office suite- High school diploma or equivalent

Personality Traits:- Passionate about client relations and delivering exceptional service- Adaptable to changing circumstances and client demands

Soft Skills:- Creativity in finding solutions to client issues- People management skills to effectively interact with clients and colleagues

Benefits:- Joining Bonus- Training & professional development opportunities- Free food provided during working hours

Working Environment:At Ingram Micro, we encourage a spirit of exploration and taking calculated risks for growth. Our dynamic work environment fosters creativity, innovation, and collaboration to help our employees excel in their roles.

Deadline to Apply:May 29, 2024

Equal Opportunity Statement:Ingram Micro is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.