Call Center Manager - Work From Home

Job Description:

Walgreens Boots Alliance is seeking a dedicated and passionate Call Center Manager to join our team. This is a full-time position that offers the flexibility to work from home in Philadelphia, Pennsylvania, US. The ideal candidate will have a minimum of 7 years of experience in a call center environment, with a proven track record of success in managing teams and driving results.

Responsibilities:- Manage and lead a team of call center agents to ensure high levels of customer service and satisfaction- Develop and implement strategies to improve call center operations and efficiency- Monitor and analyze call center performance metrics to identify trends and opportunities for improvement- Train, coach, and mentor call center agents to enhance their skills and performance- Handle escalated customer complaints and issues in a professional and timely manner- Collaborate with other departments to ensure a seamless customer experience across all touchpoints- Stay up-to-date on industry trends and best practices in call center management

Requirements:- 7+ years of experience in a call center environment, with at least 3 years in a managerial role- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Ability to work independently and make sound decisions under pressure- Knowledge of call center software and technology- Bachelor's degree in Business Administration or a related field (preferred)

Personality Traits:- Dedicated- Passionate

Soft Skills:- Cooperation- Creativity

Benefits:In addition to a competitive salary, Walgreens Boots Alliance offers a comprehensive benefits package including life insurance, travel & spending expenses, and profit sharing opportunities. We also provide a supportive working environment that values diversity and promotes collaboration on a global scale.

Deadline to apply: ********

Equal Opportunity Statement:Walgreens Boots Alliance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.