Call Center Agent

Job summary
Call center agents needed for inbound and outbound customer service and sales projectsHandle inquiries, assist callers, and represent clients professionallyEntry-level position with competitive compensation
Job seniority: entry level
Responsibilities
• Handle inbound and outbound contacts in a professional manner• Resolve support issues and sell new products/services• Accurately document and process customer claims• Coordinate with other departments and escalate issues as needed• Stay up-to-date on program knowledge, systems, and processes• Adhere to attendance and work schedule requirements
Requirements
• Must be 18 years or older with a high school diploma or equivalent• Excellent organizational, written, and oral communication skills• Swift and accurate typing ability• Basic knowledge of Microsoft Office Suite and Windows operating system• Highly reliable with conflict resolution and problem-solving skills• Ability to multi-task, stay focused, and self-manage• Strong team orientation and customer focus• Ability to thrive in a fast-paced environment• Excellent interpersonal skills
Key Skills Needed
• Customer service• Technical support• Inside sales• Back-office support• Chat or administrative support
Benefits
• Medical, dental, and vision coverage options• Paid time-off• Regular raises• Advancement opportunity• Fun, engaging work environment• Casual dress code• Cash and prize contests