Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.
At Spectrum Reach we offer a hybrid work arrangement for most roles.
The Business Operations Specialist is responsible for the application of payments, processing, reconciliation and distribution of invoices issued to ensure prompt submission to clients within corporate and departmental guidelines. This position will generate and audit various reports to ensure compliance of existing Credit and Collection policies and procedures. By performing these duties and taking action when necessary, the position will assist in the recovery of revenue and decreasing bad debt. ESSENTIAL FUNCTIONS OF THE POSITION
· Actively and consistently support all efforts to simplify and enhance the customer experience
· Monitor, reconcile and post payments to client accounts on a daily basis
· Generate and print monthly invoices, sort and prepare invoices to send to clients
· Process client specific special invoice requirements
· Maintain ANACAB/COOP script records for inclusion in monthly billing statements
· Issue month end broadcast and calendar invoice and affidavits to clients; notarize the ANACAB/COOP forms and include each month
· Audit invoices generated and mailed to ensure accuracy of client notification
· Monitor, reconcile and post daily credit card invoice charge transactions. Independently research and resolve related issues
· Review aging report on a weekly basis notifying sales of clients that have exceeded the 30, 60 and 90 day thresholds
· Send appropriate notification to clients indicating past due monies and the action needed to bring their account current as well as consequences for failure to pay
· Contact clients with past due invoices in an attempt to collect the debt
· Initiate payment plans and forward delinquent account to collection agency
· Resolve post-invoicing issues by researching discrepancies for clients against payment logs
· Assist clients and Account Executives with billing conflict resolutions
· Process credit checks for new clients, prepare and send credit approval/denial and collection letters
· Establish and maintain client database
· Create and maintain logs for credit, collections and billing
· Prepare and distribute weekly accounts receivable reports to sales and assist with billing and accounts receiveable inquiries to include contacting the client to attempt to collect payment
· Compile and distribute to sales the monthly prepayment report and client suspension notifications
· Prepare and distribute weekly/monthly EDI billing
· Serve as backup to the sales teams in the absence of other coordinators
· Perform other duties as required · Demonstrated mastery of all components of the billing cycle
· Strong proficiency in processing invoices and payments
· Advanced knowledge of Accounts Payable, Credit and Collections
· Ability to effectively organize and prioritize
· Provide strong customer service to clients and sales teams across the footprint
· Ability to work collaboratively and independently; highly motivated and detail-oriented
· Ability to work under pressure and meet deadlines
· Ability to demonstrate suburb follow through
· Proficient in Microsoft applications PREFERRED QUALIFICATIONS
· Ability to communicate orally and in writing in a clear, straightforward and professional manner
· Familiarity with the advertising industry EDUCATION
Bachelor's degree in Marketing, Communications, Business, or related field or equivalent experience
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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
