Automotive Service Manager

We are looking for a Service Manager to join our growing team at Tate Branch Auto Plex in Carlsbad,NM! The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.Here at Tate Branch Auto Group we strive to be the best in all areas of our business. To accomplish this we must offer the best customer service, an exceptional work environment, as well as a strong support of our community. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.BenefitsCompetitive Pay + BonusFlexible Working HoursHealth Insurance (medical, dental, vision)PTO & Sick Leave* 401(K)TrainingEmployee DiscountsResponsibilitiesAssist customers in servicing, repairing and explaining each service neededUnderstand customer; match requirements and concerns to various service optionsExplain service being performed and keep customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessHire and supervise all service department personnel, as well as monitor their performance in servicing customersCraft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new businessMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualificationsA minimum of 3 years of experience as a service managerStrong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.