Job Summary: We are looking for a Service Writer to join our team! This is truly a rewarding career opportunity. The most desired candidate will have automotive service advisor experience and a valid driver's license. We are willing to invest in training for any applicant that can demonstrate good customer service and communication skills. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. This position is available as a result of the promotion of our current associate. Benefits* Competitive payMedical, dental, and vision insuranceLife insurance401k* PTOEmployee discountsCareer growth opportunitiesResponsibilities* Meet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequentlyIncrease profitability by maximizing sales & executing retail promotionsOversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateQualifications* High school diploma or equivalentValid driver's license & clean driving recordPositive disposition with a genuine problem solver attitudePrior training in automotive repair, service advisor skills, customer satisfaction, and/or quality control is helpfulGood organizational skillsAbility to read, write and speak English fluentlyAbility to concentrate and accomplish tasks despite interruptionsMultitasking skillsProficient use of computers/business machinesAbout Us: Headquartered in Birmingham, Alabama and with a presence in Michigan, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
