Description:
Note: Hybrid - Mostly remote engagement - Must come into office about once a month (Tampa, FL) Bilingual - Associate Human Resources Work Schedule: 10:00am - 7:00pm EST (No flexibility in time) Previous call center customer service experience is a must have. Must be willing to work 10am-7pm EST. Local candidates in Tampa, Florida area only. Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word. 1 year possible extension. Human Resource experience and/or Customer Service experience. ServiceNow experience is preferred. Workday or other HR tool experience preferred. Job Details: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization. Role Responsibilities: Triage inquiries/ raise issues according to defined processes and procedures; These issues may include: navigational support/answers regarding Workday, payroll, incident management Perform transactions and suggest improvements in Workday while maintaining content in the team's knowledgebase program Use pro-active communications to contribute to improving relationships and service levels with staff and Center of Excellence partners Providing superb customer service as measured by Service Level Agreements and contact center metrics. Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through own work and behavior Manage other assigned activities as necessary Preferred Qualifications: Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word 2 plus years' experience in Human Resources, Customer Service or Payroll Effective analytical thinking and attention to detail or related internship experience demonstrating same Strong working knowledge of Microsoft Word, Excel, and Power Point Ability to multi-task in a fast-paced environment to meet deadlines Strong team player who can collaborate with colleagues on complex tasks Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST Basic Qualifications Bachelor degree OR Associate degree and 4 years of experience OR High school diploma / GED and 6 years of experience. Top 3 Must Have Skill Sets: Bilingual - Able to Read, Write, and Speak Spanish Fluently Previous employment experience in Human Resource Phone Customer Service experience. Key Soft Skills: Communication, Teamwork, Positive Attitude, Active Listening, Confidentiality, and Problem Solving. Day to Day Responsibilities: Work with highly confidential information of all staff at all levels within the organization. Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases. Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures. Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics. Perform limited transactions in Workday and provide suggestions for system improvements. Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics. Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior. Manage other assigned activities as necessary. Pay Rate between $21 - $22/Hr on W2 based on experience.
"This posting is for Contingent Worker, not an FTE"
