Are you ready to elevate your career by joining a dynamic team dedicated to outstanding customer service? We are seeking a dedicated Associate Customer Support Agent to be the first point of contact for our users, helping them engage effectively with our services. You'll be a key player on our motivated customer support team, ensuring our customers receive the best support possible.
Role Overview:
As an Associate Customer Support Agent, you will focus on administrative tasks within our VoIP infrastructure. Your primary responsibilities will include provisioning international numbers, ensuring compliance with telecommunications regulations, assisting with user authentication, and setting up custom tracking domains. This role is perfect for someone who thrives on solving challenges and delivering solutions that enhance customer satisfaction.
What We're Looking For:
Passionate problem-solvers with a knack for technical troubleshooting.
Individuals who excel at explaining complex solutions in a clear and friendly manner.
Professionals eager to provide exceptional customer support with a personal touch.
Responsibilities:
Act as the first line of support for our customer base, troubleshooting issues via email and occasional screen sharing sessions.
Provision international phone numbers and ensure compliance with regulations.
Assist with technical issues related to user authentication and tracking.
Manage multiple priorities and maintain excellent time management to meet rapid response deadlines.
Within Your First Month, You Will:
Participate in our comprehensive New Hire Orientation to dive deep into our company culture.
Start one-on-one sessions with your manager to outline your development goals.
Begin our structured Support Training to become proficient in our platform's operations.
Within Three Months, You Will:
Handle 10-15 support tickets daily, developing proficiency and technical expertise.
Prioritize and manage customer queries effectively using our case management tools.
Within Six Months, You Will:
Achieve self-proficiency in managing complex customer issues.
Deepen your knowledge in specialized areas such as VoIP and user authentication.
Within Twelve Months, You Will:
Mentor new team members and share your knowledge and expertise.
Expand your troubleshooting capabilities and take on more complex challenges.
Why Join Us?
Be part of an inclusive and supportive company culture endorsed by our CEO and talented team members.
Grow in a high-impact role within a high-growth organization, where new ideas are always welcome and you're encouraged to take initiative.
Enjoy a vibrant work environment equipped with modern technology and opportunities for professional growth.
Our Commitment:
We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We offer equal employment opportunities to all applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.
Interested?
If this role doesn't perfectly match your qualifications, keep an eye on our Careers Page for more opportunities. We're always looking for talented individuals to join our team and help us achieve incredible results together!
Apply Today!
Ready to embark on a rewarding journey with us? Apply now and let us show you how your skills and passion can make a great impact in our company and beyond.
Employment Type: Full-Time
Salary: $ 34,000.00 56,000.00 Per Year
