Account Support Associate - Work From Home

Job Description:

Archer Daniels Midland is seeking a motivated and reliable Account Support Associate to join our team in San Jose, California. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities:- Provide excellent customer service and support to clients through phone, email, and online communication channels- Assist in managing client accounts, including processing orders, resolving inquiries, and providing product information- Collaborate with internal teams to ensure customer satisfaction and resolve any issues in a timely manner- Use persuasion skills to upsell products and services to existing clients- Utilize strong time management skills to prioritize tasks and meet deadlines- Maintain accurate records of client interactions and transactions in the CRM system- Contribute ideas for improving processes and enhancing the customer experience- Work independently from a home office, while maintaining open communication with team members and supervisors

Requirements:- 2+ years of experience in customer service or account support- Excellent communication and interpersonal skills- Strong persuasion skills and ability to upsell products- Exceptional time management and organizational skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits:- Motivated- Reliable

Soft Skills:- Persuasion- Time Management

Benefits:- Paid Time Off (PTO)- Parental leave- Medical coverage

Working Environment:At Archer Daniels Midland, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where every team member can thrive.

Equal Opportunity Statement:Archer Daniels Midland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.