Job Description and Duties Anticipated Interview Dates: In-Person interviews are anticipated to start the week of June 17, 2024. Telework Information: This position is eligible for hybrid work schedule, with up to two days of remote and three days or more on-site, per week.
Are you looking for an exciting and fast-paced career? Join the Public Employees Retirement System and be part of an organization that serves public employees, retirees, their families, and employers in providing retirement and health benefits. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, high customer service and team-oriented environment, you are encouraged to apply.
CalPERS seeks a Governmental Associate Program Analyst (AGPA) in the Member Account Management Division (MAMD), Service Credit Purchase and Elections Section (SCPE), Account Maintenance Team 1.
The Account Maintenance Analyst will be performing but not limited to: Provide system technical support to staff within Account Maintenance Units. Review, research, evaluate account maintenance on Service Credit Purchases. Develop proposals and recommendations for management when technical issues cannot be resolved. Verify workflow requests have been closed and accounts updated. Interpreting, explaining, and communicating policies, procedures, and laws, verbally and in writing, to various levels of an organization, and external customers. Proficient in using Adobe Acrobat Pro and Microsoft Office Tools (i.e., Outlook, Word, Excel, PowerPoint, Teams, and Accurint databases). Interpersonal skills to work with team members, leadership, participants, business partners, and third-party vendors. How did you hear about this position? Tell us in this brief survey . You will find additional information about the job in the .
Working Conditions This position is designated as office-centered and works primarily onsite at the Sacramento, CA -Headquarters at least three weekdays. On a rotational basis, all employees will be required to provide telephone coverage and assistance during normal office hours of 8:00 a.m. to 5:00 p.m. The telework days will be performed from an approved work site, within the State of California, alternative to the office. Special Requirements Statement of Qualifications
Please provide a Statement of Qualifications (SOQ) for the hiring manager's review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered.
The SOQ must be typed, titled "Statement of Qualifications", and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point. Describe your experience, education, training, and skills that qualify you for this position. Describe your experience with researching, analyzing data, and drafting correspondence for management review. Describe your experience in a lead capacity supporting and reviewing staff work. Minimum Qualifications
All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements."
Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR's CalCareers website . Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Customer service experience dealing with the public, in person, or on the phone. Professional analytical, research, and problem-solving skills experience. Ability to reference and interpret policy, procedures, and the law. Excellent attendance, organizational, and time management skills to achieve program goals. Effective written and verbal communication skills. Benefits CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements.
Some added benefits CalPERS offers include: Alternate Work Schedules Flexible Work Hours Onsite childcare facility Onsite fitness center Onsite café and nearby restaurants Free onsite parking available Mondays and Fridays, subject to change Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays For more details about employee benefits, visit the California Department of Human Resources website. Additional Information Live Scan
Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting. CalPERS Disclosure Requirements
If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship now or in the future. Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver's license, equal employment opportunity data, examination scores, and LEAP status. Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered.
