Systems Analyst

Are you ready to embark on a dynamic journey at the forefront of technology and innovation? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect opportunity for you! As an IT Systems Analyst, you will be the driving force behind our enterprise software solutions, managing projects from initial requirements gathering to implementation and post-launch support. Your day will kick off with project oversight, including follow-ups and addressing urgent application and system issues. From new software deployments to ongoing support of systems, your expertise will be crucial in shaping our enterprise application landscape. If you're ready to embark on a rewarding journey with us, we want to hear from you! Required Education and Experience : Graduation from high school or GED equivalent; and Six (6) years of experience with computer hardware and software support, database development and management. A bachelor's degree in computer science or other area of study as deemed applicable may substitute for two (2) years of experience. Preferred Qualifications : Proficiency in SQL scripting for querying databases and generating reports. Prior experience with Cognos, Crystal Reports, and SSRS reporting tools. Available Schedule: Monday - Friday, 8:00 AM - 5:00 PM Opportunity for alternate schedule after the first 90-days: May be eligible for telework. The anticipated hiring range for the Systems Analyst position is $41.99 (first step) to $44.09 or $46.29 (second or third step). Directly related experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law. Six steps are included in this salary range, allowing opportunity for annual movement through the steps. Healthcare Benefits : Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City Long-term disability insurance provided by the City Health Reimbursement Account (HRA-VEBA) contributions provided by the City Retirement Benefits : Oregon Public Employee Retirement System (PERS) lifetime pension after retirement at no cost to employee PERS is 100% fully paid as the City pays both the employer and the employee's (6%) contributions Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning Additional Benefits : Paid vacation, sick leave, and holidays Employee Assistance Program (EAP) The City's Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program up to $200 annually Access to the City's  fully equipped fitness center 24/7
Medford is one of the most beautiful areas of the Pacific Northwest and is located in Jackson County, Oregon. Situated in the heart of the scenic Rogue Valley, Medford, population 90,887, is the hub of Oregon's fourth-largest metropolitan area. Located along I-5 in southern Oregon, just 20 miles from the California border, Medford is surrounded by breathtaking mountains in a region featuring world-class outdoor recreation opportunities, including Crater Lake National Park and the Oregon Coast. As the largest city between Eugene and Sacramento, Medford is a growing city with a high quality of life, a growing economy and a moderate climate.
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The Chamber Essential Functions of the Position: Analyze business requirements, research trends and industry best practices, and implements business applications to provide creative, efficient, effective, and sometimes disruptive solutions. Workflow/business process analysis, including cost/benefit analysis. Troubleshoots and resolves complex technical issues. Application installation, configuration, and go-live testing, support, and ongoing enhancements. Project management, including the development of project plans and timelines. Assists with projects on multiple Operating Systems, database, and application platforms. Communicate and work with core and third-party vendor sales, applications, and support. Subject matter experts on supported core and third-party applications. Repairs and recovers systems from software/hardware failures, and coordinates and communicates with impacted parties. Administers industry standard databases, manages user authority, provides application user access and ensures integrity of related databases and associated applications.  Maintains and possesses knowledge of software applications used by the City, such as MS Office, MS SQL, Cognos, and other applicable technology. Perform quality assurance over interim work products and deliverables. Develops and maintains customized reports for database applications, and system management documentation. Ensures successful application and database interfaces, and installs and tests various system and application software packages. Supports Windows platform, complex networks, and public access to web- based services. Ensures positive customer service through professional, courteous behavior and creative problem resolution. Uses clear verbal and written communication skills to work across the organization supporting City executive, supervisory/management and line staff. Other Functions of the Position: Develop functional/technical specifications identifying the features and functions of an application. Facilitate customer sessions to define their application requirements. Prepare procedures, handbooks, manuals, and other training related materials. Assists with the development of project proposals and work program/budget. Design and develop complex data marts and data warehouses. Customer presentation, demonstrations, feedback sessions, and training. Instructs information technology professionals and City personnel on basic to advanced elements of various software application packages. Upholds the values of the organization and has strong customer service orientation. Handles job stress and interacts effectively with others in the workplace. Fosters an environment that embraces diversity, integrity, trust, and respect. Is an integral team player, which involves flexibility, cooperation, and communication. Performs other related projects and duties as assigned. Demonstrates regular, reliable, and punctual attendance. Competencies: Communicativeness Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success. Customer Orientation
Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.

 
Initiative
Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.

 
Learning Agility
Effective performers continuously seek new knowledge. They are curious and want to know 'why'. They learn quickly and use new information effectively. They create and foster a culture of interest, curiosity, and learning. Problem Solving & Decision Making
Effective performers are able to identify problems, solve them, act decisively, and show good judgment. They isolate causes from symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgment. Work Environment & Physical Demands:  Position performs work indoors in an office environment with regulated and minimal environmental conditions. There may be routine physical discomforts from prolonged periods of standing or sitting at a desk and focusing on a computer screen. The noise level is typically moderate. Occasional travel by motor vehicle on public roads may be required.
Position primarily requires standing, walking, sitting, pushing, pulling, lifting, carrying, fingering, grasping, and repetitive motions. Requires exertion of up to 20 pounds of force daily to move and carry objects. Acceptable hearing, visual acuity, and the ability to communicate verbally are necessary. Occasional driving and the ability to operate a motor vehicle are required. IMPORTANT (Please read): It is important your application shows all the relevant experience you possess. Applications may be rejected if incomplete. Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a 'see resume' response. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants. How to Apply: Applications are only accepted online and must be received by the posted closing date/time. Selection procedures and timelines subject to change. Those selected must be able to provide proof of legal right to work in this country.  Hiring will be subject to successful completion of the following: Criminal history background investigation CJIS clearance Favorable driving record Professional reference check Questions or Assistance: If you have questions about the job posting, please contact the Human Resources department at . For technical assistance completing your online application, please contact Government Jobs at .