Sr Customer Success Mgr, Strategic Account Services

Job summary
Seeking a Senior Customer Success ManagerDrive business growth for influential Sellers on AmazonDeliver optimal service through strategic insights and high operational standards
Job seniority: mid-to-senior level
Responsibilities
• Identify and improve business input metrics for growth• Analyze data and trends to maximize potential for Sellers• Create tailored solutions and recommendations for Sellers• Lead business strategy development and collaborate with cross-functional teams• Manage and deliver against complex account goals• Build effective relationships with Sellers and provide operational support• Liaise with partner teams and resolve Seller issues• Educate Sellers on driving growth and new opportunities on Amazon• Define success criteria and improve team efficiency• Advocate as Voice of the Seller and own project status communication
Requirements
• 4+ years professional experience in relevant fields• Bachelor's degree or equivalent• Proven success in identifying business opportunities and increasing adoption• Strong relationship development and data manipulation skills• Analytical problem-solving ability and effective planning skills
Key Skills Needed
• Buying• Merchandising• Planning• Customer Success• Account Management• Management Consulting• Negotiating• Data Analysis• Communication• Presentation• Territory/Account Management• Strategy Development• Retail Math• Analytical Tools• CRM Tools• Self-Starter