Sales Support Coordinator I

Job summary
Sales Support Coordinator IPrimary contact for assigned market(s) for all Sales Support functionsResponsible for fulfillment and delivery of pre-enrollment kits, enrollment and marketing supplies
Job seniority: mid-to-senior level
Responsibilities
• Primary contact for assigned market(s) for all Sales Support functions from onboarding, certifications and commissions• Assists with tracking various compliance elements• Communicates the status of agent certification and re-certification with the field• Coordinates all activities required of WellCare's certification and recertification processes• Interacts with producers via phone, internet and email• Performs data entry functions for all producer activity• Provides service resolutions within targeted SLAs• Researches and resolves compensation issues• Responds to all producer inquiries regarding service of CCP and PDP plans• Conducts outreach to sales partners relating to certifications, applications, events, etc.
Requirements
• A High School or GED• 2+ years of experience in customer service or office related area required• 2+ years of experience in health insurance and agent certification preferred• 2+ years of experience in policy and procedure technical writing preferred
Benefits
• Competitive pay• Health insurance• 401K and stock purchase plans• Tuition reimbursement• Paid time off plus holidays• Flexible approach to work with remote, hybrid, field or office work schedules• Total compensation may also include additional forms of incentives