6PM Hospitality is seeking a positive, forward-thinking individual to join our team at the DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences and turn investments into solid returns. Come be a part of our excellence driven team! Position Summary: Responsible for all restaurant, bar, and service production in The Alloy full-service restaurant. Plan and implement budgets, hire, train, and supervise team members and apply relevant marketing principles to assure that the guest's needs are consistently exceeded while following 6PM Hospitality's Core Values, Hilton standards, and local health department standards.
Essential Functions: Customer Service
Greet guests and oversee actual service on a routine basis. Participate in closing shifts each week, including weekend rotation. Address guest complaints and advise the Team Members about appropriate corrective actions taken when needed Manages the daily operations of all food and beverage operations Restaurant Manger must maintain the highest level of professionalism to achieve the high standards of service and quality that 6PM Hospitality Partners, LLC and Hilton is known for Staff Management
Recruit, train, and manage a skilled and efficient food and beverage team. Provide leadership, motivation, and support to staff. Perform onboarding courses to all restaurant Team Members and ensure the program is consistently fresh and evolving so that Team Members feel engaged and part of the future goals Ensure Team Members are participating in suggestive selling to increase dining room business Lead, Manage, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality and Hilton. Discipline Team Members as needed, according to 6PM Hospitality's policies Ensures productivity of team members and that all daily tasks are completed in a timely fashion Ensure all Food & Beverage department shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered Directs pre-shift meetings with staff Audit and approve bi-weekly payroll Compliance
Ensure all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met. Assure that all standard operating procedures for revenue cost control are in place and consistently utilized Implement and monitor sanitation and cleaning schedules to meet and exceed health department standards Ensure correct handling procedures to minimize china and glassware breakage Inspect end of shift clean up procedures on a daily basis Cost Management
Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases Responsible for the proper accounting and reconciliation of the Point of Sale systems Manage physical inventory verification on a monthly basis for all beverage inventories. Work closely with Department Managers to complete china/glass/silver/linen inventories Has knowledge of shift, daily, weekly, monthly, and annual goals Responsible for controlling all beverage costs, including, liquor, beer, and wine, inventories, weekly ordering of all bar beverages products according to developed pars and budgets, and coding of bar invoices and tracking weekly purchases Schedules personnel based on proforma, and plans room set-up based on anticipated guests counts Position Requirements: Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and/or word processing. Good communication skills Formal Education and Job-Related Experience: This position requires a minimum formal education of a bachelor's degree or equivalent related experience Minimum of one-year job-related experience. Bartending school graduate preferred Employee Benefits Paid time off for all full-time and part-time team members 8 hours of paid volunteer paid for all team members Holiday pay Travel discounts for employees, friends, & family Restaurant discounts Referral Program Health, vision, and dental insurance available for all full-time team members Employee recognition perks and benefits Advancement opportunities Paid maternity/paternity leave or adoption leave for qualifying FMLA Apply today to be an authentic part of the excellence achieved at 6PM Hospitality!
